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case-cro-lab.md (index) Jul 2024 → Mar 2026 Read time · 4 min

JustCall portfolio · six cases. One operating record.

Six child cases from twenty-one months at JustCall.
Each has its own evidence inventory and diff card.
Pick the one closest to what you're evaluating me for.
Names are restored everywhere now, post-resignation.
The shape of the work is intact.

HubSpot v2 A/B +48% signups (HubSpot v2) +25% SAL, +17% pricing clicks, +86% footer scrolls. Wingify-measured.
FQ2 2025 ledger $535,844 influenced ARR $81,696 won. deal-level, named sellers, honest losses on the same sheet.
Named reference · competitive displacement Reshma KB PMM at JustCall. Ran the competitive displacement program (Aircall, RingCentral, Dialpad battle cards + Mar 2026 paid Aircall campaign). Ask Kesava for an intro.

The six cases

The CRO corpus, rolled up

Every number below is covered in depth inside one of the six child cases. This is the roll-up, not the proof. Power Dialer +184.9% signups, +26.6% leads. Real Estate +178% CR (Mar), +60% CR to 9.09% (May). Bulk SMS +123.2% demos, +11.6% lead CR. vs direct competitor +107.7% demos. International Numbers +96% signups. Business Phone System +67% CVR, +51% SALs, +34% trials. HubSpot Integration v2 +48% signups, +25% SALs, +86% footer scrolls. AI Voice LP V2 +37% signups, +18% demos. Virtual Phone Number +36% CVR, +41% signups. Outbound Dialer +14.9% lead CR, +27.7% signups.

And the honest losses, on the same record. JC vs Dialpad LP -83.6% conversions. Virtual Call Center -49% demos. A $27,552 deal lost to Aircall on native HubSpot integration. A $48,000 deal lost on UI age and price.

The pipeline corpus, rolled up

$535,844 influenced ARR, $81,696 won (FQ2 2025 sales enablement ledger). $300K+ influenced, $5.7K won (Jul 2025 monthly). $300K+ influenced, $69K won (Aug 2025 monthly). $316K+ influenced, $81,696 won (Q3 2025 cumulative). $67K+ MRR over four months (SMS Bundles launch). $172K opportunity (multi-vendor battlecard). $12,504 ARR (AIVA ROI calculator). $48.6K spend, 12 closed-won (Mar 2026 Aircall paid displacement).

Methodology

Same VPC frame across every surface. Customer interviews where possible, sales-call recordings where not. Jobs-to-be-done mapping. Pain-language extraction. Rewrite the page from where the buyer is sitting, not from where the product team is sitting. Some pages needed structural overhaul (HubSpot integration went from flat page to sidebar plus tabs). Some needed copy surgery. Some tested and lost. The Dialpad LP at -83.6% is on this site because it was in the monthly report.

What stayed honest

The homepage case is backed by public Wayback snapshots. Every other case is internal-reported, auditable on request under a hiring NDA. The same methodology produced the verifiable lifts at Wingman and PreSkale. The operator-owned pipelines and staging now ship as working tools the next role inherits whether they want them or not.

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