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case-justcall-sales-enablement.md ujul 2024 → umar 2026 Read time · 7 min

Sales enablement as a pipeline channel. From one-pagers to deal-level attribution.

Sales enablement at the company in mid-2024 was a shared Drive. Outdated one-pagers. Nobody knew which deck was current, or which battlecard a seller actually opened before a discovery call. Nine quarters later the FQ2 2025 ledger named deals and named sellers for every dollar attributed.

FQ2 2025 deal-level ledger $535,844 / $81,696 influenced ARR · won ARR. self-reported (internal CSV, deal-level, named AEs).
First attributed win $550 MRR JustCall vs Aircall comparison sheet. self-reported (jun 2025 monthly pmm report).
Named reference manpreet singh ae at justcall. closed deals from the FQ2 ledger. ask kesava for an intro.

What it was

A shared Drive. No ownership. No measurement. No attribution back to revenue. Sellers asked Slack which deck to use. Nobody had a confident answer.

The diff

Before, jul 2024: outdated one-pagers in a folder. No utilization tracking. No deal-level attribution. The question "did enablement close anything" was unanswerable.

After, mar 2026: a deal-level ledger with named deals and named AEs. A utilization dashboard. A seller confidence survey (7.2/10 from 22 responses). 200 asset uses logged as of dec 10. Win/Loss analysis automation. A funnel audit that surfaced 25 AE-rejected deals that could have been S2s, six of them with more than $1K MRR recoverable.

What I actually did

  1. Phase 1 foundation (jul–dec 2024): four feature one-pagers (Email, Bulk SMS, Sales Dialer, Call Routing). AIVA battle cards. Compliance one-pagers (10DLC, CNAM, SOC2, STIR/SHAKEN). New pitch decks for JustCall, Sales Dialer, AIVA.
  2. Phase 2 first attributed win (jun 2025): $550 MRR via the JustCall vs Aircall sheet. 18 competitors tracked. Six battlecards live (Aircall, OpenPhone, RingCentral, Dialpad, CloudTalk, Nooks, Orum). Sales assets centralized on a PMM-Sales Repository.
  3. Phase 3 measured impact ramp (jul–sep 2025): jul $300K+ influenced, $5.7K won. Aug $300K+ influenced, $69K+ won. Sep $316K+ influenced, $81,696 won (Q3 cumulative). 20+ assets shipped. Sales asset dashboard launched (first utilization tracking). State of CI report published (first internal).
  4. Phase 4 adoption infrastructure (oct–dec 2025): Docsend to HubSpot migration for asset tracking. Multi-vendor battlecard (FreJun / Zoom / VoIPOffice / Tata) for the $172K Otomashen opportunity. G2 review campaign: 44 of 70 collected (62%). Win/Loss automation via Context DB.
  5. Phase 5 funnel audit (mar 2026): Sourav's audit surfaced 25 AE-rejected deals that could have been S2s. Four vertical messaging frameworks shipped (Solar, Real Estate, FinServ, Home Services), grounded in real call intel. JustCall Overview Deck 2026 became the AE first-call default. KPI scorecard: Demo to S1 16.9% → 18.7%, S2 Opps 99 → 139, Close Wons 45 → 64.

What stayed honest

The FQ2 2025 ledger names the deals. Telemate Health $23,916 (Aloware battlecard, Rohit Lakhnpal). DDT Law $32,196 (CloudTalk battlecard, Shruti Padala). Form Health $12,504 (AIVA ROI Calculator, Rory Costello). Triad Innovation $6,408 (Kixie battlecard). Amicable $6,672 (Aircall comparison). It also names the losses. Broadwick walked $27,552 to Aircall on native HubSpot integration. Octopus Legacy walked $48,000 on UI age and pricing. American Land & Lakes did not respond. The losses are in the sheet because the assets were used. Excluding them would have made the +$81K number meaningless.

What it became, in substrate

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